Privacy Policy

LAST UPDATED: 5/2020

Protecting your private information is our priority. This Privacy Policy governs data collection and usage of the products, services, software, platform and websites (collectively, "Services") provided by Startomatic, Inc. and its affiliates (collectively, "Startomatic"). By using the Services, you consent to the data practices described in this policy and our Terms of Service. If you do not agree to any part of this Privacy Policy, then you should stop accessing the Services.

  1. Collection of your Personal Information

Startomatic may collect personally identifiable information, such as your email address, name, physical address, social security number, telephone number and IP address. If you purchase our Services, we collect and store your billing and credit card information. The information that we collect and store often depends on the type of Service that you use. For example, when you register with Startomatic, we collect and maintain your account information such as login name, password, email address and contact information. If you use our document preparation Services, we collect and store the information you enter in the course of generating or editing your document (which may vary depending on the type of document you are preparing), as well as your edited documents. If you use our business filings or registered agent Services, we collect and store the information you provide about your business entity or filing, such as the entity name, filing number, address, phone number, and in some cases, the names, addresses and contact information of registered agents, officers, directors, managers and/or owners of the entity. If you contact our customer service personnel, we may record the phone call or retain the email string or chat transcript for quality assurance purposes. If you use our electronic signature Services, we collect and store information about your name, email address, electronic signature and audit data and associate it with the documents you've signed using our electronic signature Services. Startomatic may also collect anonymous demographic information. Startomatic will not delete customer information other than upon customer request. However, Startomatic reserves the right to delete customer information at any time.

Information about your computer hardware and software may be automatically collected by Startomatic. This information can include: your IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, and Internet Service Provider. Startomatic also collects geolocation information based on visitors' IP addresses. This information is used by Startomatic for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Services. In order to better understand how users use its site and to improve its services, Startomatic may also collect information about your use of our Website, such as pages visited, links clicked, text entered, and mouse movements.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through the Services to third parties, this information may be collected and used by them. Startomatic encourages you to review the privacy statements of entities or services you access from our Service so that you can understand how those entities collect, use and share your information. Startomatic is not responsible for the privacy statements, privacy practices, or content on websites or services outside of those we operate.

  1. Use of your Personal Information

Startomatic collects and uses your personal information to operate and improve our Services and deliver the Services you have requested. Startomatic may also use your personal information to inform you of other products or services available from Startomatic and its affiliates that may interest you. Startomatic may also contact you to participate in surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Startomatic does not sell, rent or lease its customer lists to third parties. Startomatic may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In cases where you request us to do so, we will share your personal information with trusted business partners so that they can offer you products or services that you've expressed interest in. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party without your express consent.

In addition, Startomatic may share data with vendors or processors to help us perform statistical analysis, send you email or postal mail, perform tasks required to complete a purchase transaction, provide customer support, or provide other types of customer relationship management and fulfilment. Startomatic may also share information on your use of our Website, such as pages visited, links clicked, non-sensitive text entered, and mouse movements, with third party providers of web and application analytic services in order to enable Startomatic to understand site usage, detect fraud and potential threats and improve its Services. All such third parties are prohibited from using your personal information except to provide these Services, and they are obligated to maintain the confidentiality of your information, although in some cases those third parties are allowed to use aggregated and de-identified data for the improvement of their own services.

Additionally, if you access our Services through a third party, and in the course of doing so you provide information to them, the third party may retain and use the information you provide pursuant to their privacy policy. In such cases, the third party's use of your personal information is governed by their privacy policy and not the Startomatic privacy policy.

Startomatic uses tracking pixels and other technology to track the pages our customers visit within our websites. This data is used to understand our customers' needs, how customers use our Services, improve our Services and deliver customized content and recommendations to users whose behavior indicates that they are interested in a particular subject area. Please note that any "do not track" signals sent by your web browser or other mechanism have no effect on the collection of personally identifiable information by Startomatic. We use third parties such as Google Analytics for data collection and analytics to collect, process and store your site usage and browser information on our behalf when you use our Services. These parties are limited to using personal information to provide support for our Services.

Startomatic uses tracking to create remarketing audiences of users based on user behavior and visits to our website. Startomatic may also target these users with custom ads based on affinities/interests, geographic and demographic signals. Users can opt out of these advertising features by visiting Facebook's ad page, Google's opt-out page or resources like the NAI consumer opt-out page. Startomatic may use email addresses to target users with custom ads through third party advertising platforms. Startomatic shares customer information with third parties to perform services (advertising) on our behalf.

Startomatic may disclose personal information when we believe it is required to comply with the law (e.g., a lawful subpoena, warrant or court order); to enforce or apply this Privacy Policy or our other policies or agreements; to initiate, render, bill, and collect for amounts owed to us; to protect our or our users' rights, property or safety; to protect our users from fraudulent, abusive, or unlawful use of the Services; or if we believe that an emergency involving the danger of death or serious physical injury to any person requires or justifies disclosure of personal information.

Information about our customers, including personal information, may be disclosed as part of any merger, acquisition, debt financing, sale of company assets, as well as in the event of an insolvency, bankruptcy or receivership in which personal information could be transferred to third parties as one of Startomatic's business assets. In such an event, you may not have the right to opt out of any such transfer.

  1. Use of Cookies

Our website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your device by a web server. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to allow you to be logged in to your account. If you register an account with Startomatic, a cookie helps us recall your specific information on subsequent visits. This simplifies the process of recalling your personal information, such as billing addresses, shipping addresses, and so on. When you return to our website, the information you previously provided can be retrieved, so you can easily use the features of our Service.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to log in to your account or fully experience the interactive features of the Services.

  1. How Users can Access, Change and Delete Their Information

You can access and change information previously submitted by logging into your Startomatic account, selecting "Account" and editing the data fields there. You can also change payment information in your paid Startomatic account and remove payment information in terminated or downgraded accounts. Finally, you can modify or delete drafts, or delete completed documents, that you previously created in your Startomatic account.

  1. For California Residents

Effective January 1, 2020, the California Consumer Privacy Act of 2018 (CCPA) afforded California residents (i) the right to request disclosure of data collection and sales practices in connection with the requesting consumer; (ii) the right to have the requesting consumer’s information deleted, subject to certain exceptions; (iii) the right to request that their personal information not be sold to third parties, if applicable; and (iv) the right not to be discriminated against because they exercised any of the new rights.

California residents may submit a personal information or erasure request via email to ask@startomatic.com. Startomatic will need to collect information from the requesting party to verify their identity, and will respond within 45 days of receiving a personal information request (subject to an additional 45-day extension in certain circumstances).

Please be aware that such a request does not ensure complete or comprehensive removal of your content or information and that there may be circumstances in which the law does not require or allow removal even if requested. For example, if your personal information is contained in a document created by a Startomatic user, only that user can delete that document.

  1. Security and Retention of your Personal Information

You are responsible for safeguarding and preventing unauthorized access to the user information and password that you use to access our Services. You agree not to disclose your password to any third party and you are responsible for any activity using your account, whether or not you authorized that activity. Please immediately notify Startomatic of any unauthorized use of your account.

Startomatic uses industry standard security measures to secure your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Startomatic regularly reviews its security measures to consider appropriate new technology and methods. Please be aware that, despite our efforts, no security measures are perfect or impenetrable. Startomatic retains your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

  1. Children Under Eighteen

Our Services are not intended for use by children under the age of 18, and such use is prohibited by our Terms of Service. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with personal information, please contact us as set forth in this Privacy Policy.

  1. Changes to this Privacy Policy

Startomatic may change the provisions of this Privacy Policy at any time, and will always post the most up-to-date version on our website. We may provide notice by email to you at the last email address you provided us, by posting notice of such changes on our sites and applications, or by other means consistent with applicable law.

  1. International Users

Startomatic’s services are intended only for the use of United States residents and businesses subject to the laws of the United States. The Website is hosted in, and our Services are provided from, the United States. Accordingly, by providing your personal information through the Website, you consent to the transfer of your personal information from your country of residence to the United States.

If you are located in the EU, you have the following rights with respect to how Startomatic processes your personal data.

(1) You have the right to request a copy of the personal data that Startomatic has about you;

(2) You have the right to request that Startomatic corrects the information about you if you believe it to be inaccurate;

(3) You have the right to request that Startomatic erase or refrain from using your personal data. This is not an absolute right and, in some circumstances, Startomatic may decline to erase or limit its usage of your data, such as when Startomatic has an on-going business relationship with you or we are legally required to retain the information. If Startomatic cannot honor your request, Startomatic will inform you of this fact as well as the reasons for Startomatic’s decision;

To exercise any of these rights, please contact us at ask@startomatic.com.

  1. Contact Information

Startomatic welcomes your comments regarding this Privacy Policy. Please contact us at ask@startomatic.com.

For more information, please review our Terms of Use.